Terms & Conditions

1. General Information

These Terms & Conditions govern the use of the Soft Living website and the purchase of products available on the site.

By placing an order, the customer accepts these Terms & Conditions in full.

2. Products

Soft Living sells home décor products, furniture, lighting, textiles, and interior accessories.

We aim to display product descriptions and images as accurately as possible. However, slight variations in color or appearance may occur.

3. Orders

Once an order is placed, the customer will receive an order confirmation by email.

Soft Living reserves the right to refuse or cancel an order in case of suspected fraud, payment issues, or stock unavailability.

4. Prices

All prices displayed on the website are shown in the selected currency.

Prices may change at any time without prior notice.

Shipping fees and taxes may apply depending on the delivery location.

5. Payment

Payments are processed securely through approved payment providers.

Soft Living does not store banking or credit card information.

6. Shipping

Orders are processed within business days only.

Estimated delivery times may vary depending on the destination and shipping carrier.

Soft Living is not responsible for delays caused by customs or transport services.

7. Returns & Refunds

Customers may request a return within 14 days after receiving the order.

Returned items must be unused, undamaged, and in their original packaging.

Refunds are issued after inspection and approval of the returned products.

Shipping costs are non-refundable unless the product is defective.

8. Damaged or Incorrect Products

If a customer receives a damaged or incorrect item, they must contact Soft Living within 48 hours after delivery with photos of the product.

9. Intellectual Property

All website content, including logos, visuals, texts, and designs, remains the exclusive property of Soft Living.

Unauthorized use or reproduction is prohibited.

10. Privacy

Customer information is collected only for order processing, customer support, and communication purposes.

Personal data is handled securely and will not be sold to third parties.

11. Limitation of Liability

Soft Living shall not be held liable for indirect damages, temporary website interruptions, or events beyond reasonable control.

12. Contact

For any questions regarding these Terms & Conditions:

Email: contact@softliving.com